Shipping policy
Processing Times All orders are processed within 1–2 business days (weekends and holidays not included) after receiving your order confirmation email. You will receive another notification once your order has shipped.
Domestic Shipping (U.S.) We currently ship within the Continental 48 United States.Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery time depends on the carrier and shipping method. .
International Shipping. At this time, we do not offer international shipping.
Order Tracking. Once your order has shipped, you will receive a confirmation email with a tracking number you can use to check the status of your shipment.
Shipping Delays. Please note that delivery times may occasionally be delayed due to factors outside our control (e.g., postal delays, weather conditions, or high seasonal demand).
Lost or Damaged Packages. We carefully package every order and insure all shipments for the full purchase value to help protect your order while it is in transit. If your package is lost or arrives damaged, please contact us within 7 days of the delivery date (or the expected delivery date if the package has not arrived) at info@designbymariel.com. Please include your order number and, for damaged items, clear photos of the package and the item. Once we verify the issue and, if applicable, complete the insurance claim process with the shipping carrier, we will gladly provide either:
* A replacement of the item (when possible), or
* A full refund of the purchase price and any shipping charges paid.
Our goal is to ensure you receive your order in perfect condition, and we will work with you to resolve any shipping issues as quickly as possible
Questions. If you have any questions regarding your order or our shipping policy, please contact us at info@designbymariel.com